Contact GulfNet Qatar
Connect with Qatar's leading Internet Service Provider. Our dedicated team is ready to provide exceptional support for all your connectivity needs, from residential broadband to enterprise solutions.
Our Office
Lusail Blvd 15, Lusail
Doha, Qatar
Visit us during business hours
Comprehensive Support Services
Residential Support
Technical assistance for home internet connections, WiFi setup, and device configuration.
Business Solutions
Enterprise-grade support for corporate networks, dedicated lines, and managed services.
Emergency Response
24/7 critical infrastructure support and rapid response for urgent connectivity issues.
Installation Services
Professional installation and setup for new connections and service upgrades.
Department Contacts
All extensions reachable during business hours
Customer Support Hours
We're committed to providing reliable support when you need it most. Our extended service hours ensure you can reach us for assistance, whether it's routine maintenance or urgent network issues.
Comprehensive service availability across all business days
24/7 critical infrastructure monitoring and support
Hours for initial response during business hours
Percentage of issues resolved on first contact
Detailed Support Schedule
Standard support hours for different service levels
| Service Level | Sunday - Thursday | Friday | Saturday | Support Type |
|---|---|---|---|---|
|
General Support
|
8:00 AM - 5:00 PM | Closed | 9:00 AM - 2:00 PM | Standard |
|
Technical Support
|
7:00 AM - 8:00 PM | 10:00 AM - 4:00 PM | 8:00 AM - 6:00 PM | Priority |
|
Emergency Support
|
24 Hours | 24 Hours | 24 Hours | Critical |
|
Sales Inquiries
|
8:30 AM - 5:30 PM | Closed | 9:30 AM - 1:30 PM | Business |
|
Installation Teams
|
7:00 AM - 6:00 PM | 8:00 AM - 4:00 PM | 7:30 AM - 5:30 PM | Field Service |
Emergency Support Protocol
For critical network outages affecting multiple customers or business-critical operations:
- • Call emergency hotline: +974 4477 8899
- • Response within 30 minutes for critical issues
- • Automatic escalation to senior technicians
- • Real-time updates until resolution
Response Time Commitments
Our service level agreements ensure prompt responses:
- • General inquiries: 2-4 hours
- • Technical issues: 1-2 hours
- • Critical outages: 30 minutes
- • Scheduled maintenance: 24-48 hours advance notice
Get in Touch
Ready to experience superior internet service? Choose the contact method that works best for you, and our team will respond promptly with personalized assistance for your specific needs.
Contact Form
Send us your inquiry and we'll get back to you within 2-4 hours
Alternative Contact Methods
Live Chat Support
Get instant answers to your questions through our live chat service.
Direct Phone Support
Speak directly with our support team for immediate assistance.
Available 24/7 for emergencies
Email Support
Send detailed inquiries and receive comprehensive responses.
Response within 2-4 hours
Business Hours Reminder
Note: Emergency support is available 24/7 for critical network issues affecting service delivery.
Our Office Location
Visit our modern headquarters in the heart of Lusail, where innovation meets convenience. Our team is ready to welcome you and discuss how GulfNet Qatar can enhance your digital connectivity experience.
Visit Our Office
Modern facilities designed for your convenience
Complete Address
GulfNet Qatar
Lusail Blvd 15
Lusail City
Doha, Qatar
Parking & Accessibility
Free Parking
Dedicated customer parking available
Wheelchair Accessible
Full accessibility compliance
Public Transportation
Lusail Metro Station - 5 minute walk
Multiple bus routes serve the Lusail area
Taxi and ride-share services readily available
Schedule a Visit
We recommend scheduling your visit in advance to ensure our team can provide personalized attention and service demonstrations.
GulfNet Qatar Headquarters
Lusail Blvd 15, Lusail City, Qatar
From Metro
Security
Ready to Experience the Difference?
Join thousands of satisfied customers who have chosen GulfNet Qatar for their internet connectivity needs. Our team is ready to help you find the perfect solution.