Privacy Policy
Your privacy is fundamental to our service. This policy explains how GulfNet Qatar collects, uses, and protects your personal information when you use our internet services and website.
Quick Navigation
Information We Collect
We collect information to provide better services to our customers and to comply with legal requirements in Qatar.
Personal Information
- • Full name and contact details
- • Email address and phone number
- • National ID or passport number
- • Billing and payment information
- • Service preferences and settings
Technical Information
- • IP addresses and network data
- • Browser type and version
- • Device information and identifiers
- • Usage patterns and session data
- • Performance and diagnostic data
How We Collect Information
Direct Collection
When you sign up for our services, contact us, or fill out forms on our website.
Automatic Collection
Through cookies, web beacons, and similar technologies when you use our services.
Third-Party Sources
From service providers, business partners, and publicly available sources where permitted.
How We Use Your Information
Service Provision
To provide, maintain, and improve our internet services
Communication
To respond to your inquiries and provide customer support
Analytics
To analyze usage patterns and improve our services
Specific Uses of Your Data
Account Management
Creating and managing your GulfNet account, processing service activations, and maintaining service records.
Billing and Payments
Processing payments, sending invoices, managing subscriptions, and handling refunds or disputes.
Service Optimization
Monitoring network performance, troubleshooting technical issues, and optimizing service delivery.
Legal Compliance
Complying with applicable laws, regulations, and legal processes in Qatar and internationally.
Marketing Communications
Sending promotional materials, service updates, and relevant offers (with your consent).
Information Sharing and Disclosure
Our Privacy Commitment
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information in limited circumstances as described below.
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- • Payment processing companies
- • Customer support platforms
- • Cloud infrastructure providers
- • Marketing and analytics services
All service providers are bound by strict confidentiality agreements and data protection requirements.
Legal Requirements
We may disclose your information when required by law or to:
- • Comply with legal processes and government requests
- • Protect our rights, property, and safety
- • Protect the rights and safety of our users
- • Investigate fraud or security issues
- • Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change through our standard communication channels.
Your Privacy Rights
Access Rights
- Request access to your personal data
- Receive a copy of your information
- Learn how your data is being used
Control Rights
- Update or correct your information
- Request deletion of your data
- Opt-out of marketing communications
How to Exercise Your Rights
Visit Us
Come to our office
Lusail Blvd 15, Lusail
Response Time: We will respond to your privacy requests within 30 days. Some requests may take longer depending on complexity.
Data Security and Protection
Your Data is Protected
We implement comprehensive security measures to protect your personal information.
Technical Safeguards
Encryption
All data transmitted to and from our services is encrypted using industry-standard SSL/TLS protocols.
Secure Infrastructure
Our servers are hosted in secure, monitored data centers with 24/7 physical and digital protection.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information.
Operational Safeguards
Staff Training
Regular privacy and security training for all employees who handle customer data.
Regular Audits
Periodic security assessments and compliance audits to maintain high protection standards.
Incident Response
Established procedures for responding to security incidents and data breaches.
What You Can Do
Strong Passwords
Use unique, complex passwords for your account
Secure Devices
Keep your devices and browsers updated
Monitor Activity
Regularly check your account for suspicious activity
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.
Important: We only use cookies to improve your experience and provide essential website functionality. We do not use cookies to track your activity across other websites.
Essential Cookies
Required for basic website functionality and cannot be disabled.
- • Authentication and security
- • Shopping cart functionality
- • Load balancing
Analytics Cookies
Help us understand how visitors interact with our website.
- • Page views and visits
- • User behavior patterns
- • Performance metrics
Preference Cookies
Remember your settings and preferences for future visits.
- • Language preferences
- • Display settings
- • User interface customizations
Managing Your Cookie Preferences
Browser Settings
Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, accept cookies, or receive notifications when a cookie is set.
Cookie Preferences
You can update your cookie preferences at any time by contacting our support team or adjusting your browser settings.
Opting Out
If you choose to disable cookies, some features of our website may not function properly.
Contact Us About Privacy
We're Here to Help
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Email Contact
General Inquiries
info@gulfnet-qatar.comPrivacy Concerns
privacy@gulfnet-qatar.comData Protection Officer
dpo@gulfnet-qatar.comPhone & Address
Customer Service
+974 4477 8899Office Address
Lusail Blvd 15
Lusail, Qatar
Business Hours
Sunday-Thursday: 8:00-17:00
Saturday: 9:00-14:00
Questions We Often Receive
How long do you keep my data?
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your service, we delete or anonymize your data according to our data retention policy.
Can I transfer my data to another provider?
Yes, you have the right to data portability. Contact us and we'll help you export your data in a structured, commonly used format that can be transferred to another service provider.
What happens if you change this policy?
We'll notify you of any material changes to this Privacy Policy via email or prominent notice on our website at least 30 days before the changes take effect.
Last Updated
December 2024
Policy Version
v2.1
This Privacy Policy is effective as of the date above and governs our collection, use, and disclosure of your personal information. By using our services, you consent to the practices described in this policy.